Terms and Conditions

These are the trading terms and conditions of Friendly Trader Pty Ltd and its trading businesses Green Pack, Aardvark Australia, www.greenpack.com.au and www.aardvarkstraws.com.au. These terms and conditions together with our privacy policy apply to all our customers, registered and un-registered online users. By making a purchase, placing an order or registering on one of our websites you agree and give your consent to these terms and conditions and our privacy policy.

Our website is for everyone to browse, however we only sell to customers within Australia. 

We provide an online ordering system. You can choose the required products, put them in your shopping basket, and proceed to checkout. At this stage you will be required to provide your personal details which are needed to create an account and to calculate freight cost. Our Australia Post and Startrack calculators will show you the freight cost to the suburb name and post code you have provided. Payment can be made with credit card, PayPal or by direct deposit. Orders may also be placed in person, by phone or email.

1. Shipping

We offer two different shipping options: Startrack and Australia Post. We have freight cost calculators installed for both options. Freight is calculated by using the weight and measurements of each individual item. Weight and volume of all items in your cart are then added together. In most cases freight cost is determined by weight and volume, not only weight. Shipping rates and delivery time estimates are retrieved directly from Startrack and Australia Post servers using our personalised discounted rates. We endeavour to charge freight at cost.

2. Delivery Times / Customers Choice of Shipping

It is the customers’ responsibility to choose a shipping method suitable for their order. Any delivery time estimates shown online or provided by phone or email are estimates only provided to us by the carrier. Green Pack does not give any guarantee for the suitability of this service and does not guarantee on-time delivery for a specific date.

3. Payment Methods

We accept PayPal, Visa, MasterCard, direct bank transfer/deposit and cheque. We do not charge extra for credit card payments. PayPal and Credit Card payments online are conducted via encrypted connection to the PayPal server. No credit card details are stored on our server. No orders will be despatched until full payment is received! For urgent orders please email the deposit slip or proof of transfer from your bank. Supply of a transaction or deposit number only is not sufficient. Please use your invoice number as a reference when transferring to our bank account to identify your payment.

4. Order Cancellation

Orders may be cancelled at any time. If you have already paid for the order you will receive a full refund as long as the order has not been despatched. If an order has already been despatched the freight cost will become non-refundable and return freight charges may apply.

5. Returns & Refunds

We offer 30 days to return your goods for a refund in case you change your mind. Goods need to be returned in original sellable condition at your own expense. We will of course honour returns and refunds/replacements for faulty or wrongly delivered items within 21 days of dispatch date.

*Please note, our returns & refund policy only covers products that are individually wrapped or come wrapped in packs or sleeves. Products that cannot be refunded or returned are items which come loose in the box from the manufacturer. This is due to health and safety regulations. Applicable items will state so in the product description. As stated above, the exception is faulty or wrongly delivered items.

6. Late Payments

Account customers and all customers who have received goods prior to payment must strictly obey payment terms as shown on the invoice or as otherwise agreed. We reserve the right to charge late payment fees on all amounts outstanding 7 days or longer past the due date.

Late payment fee schedule:

• 7 days late: $30.00 fee 
• 30 days late: Legal cost plus all outgoings as well as interest charged at 19% may apply. We reserve the right to enforce these amounts in full. It is our preferred option that all customers pay their invoices on time as we pay our invoices on time.

7. Privacy

Please read our current privacy policy to find out how we collect and use personal information.

8. GST

Our pricing is displayed exclusive of GST by default. There is a toggle switch at the top of the website to change whether you see GST or not. GST is added during the checkout process.

All of our products have the GST status listed in brackets, directly under the price e.g. (excl. GST) or (incl. GST) depending on the GST viewing mode selected.

All customers are charged GST at the checkout regardless of the viewing mode they are in.

Since we are predominantly a wholesaler / distributor selling to GST registered businesses—and not a retailer—we quote and display pricing exclusive of GST by default. This is common practice amongst all wholesalers in Australia, in all industries.

For Retail customers, we recommend to turn on the GST toggle to (incl. GST) to see pricing inclusive of GST.